RK UDYOG SAMUH

— TERMS & CONDITIONS —

1. Introduction

These Terms & Conditions (“Terms”) govern the access and use of services provided by RK UDYOG SAMUH, having its registered place of business at Telgaon Road, Near By Maujkar Nagar, Majalgaon, BEED – 431131, Maharashtra, India.

RK UDYOG SAMUH operates as a business entity engaged in commercial services and customer communications, including interactions via WhatsApp Official API, Rich Communication Services (RCS), SMS, voice, and related digital communication platforms.

By accessing our website, engaging with our services, communicating with us via WhatsApp, RCS, phone, or email, or purchasing our products/services, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must discontinue use of our services immediately.

These Terms are drafted in compliance with applicable Indian laws including the Indian Contract Act, 1872, Information Technology Act, 2000, and applicable rules and guidelines issued by regulatory authorities.

2. Definitions

For the purpose of these Terms:

  • “Business” refers to RK UDYOG SAMUH.
  • “User”, “Customer”, “You”, or “Your” refers to any individual or entity accessing or using our services.
  • “Services” refers to products, communications, support services, digital interactions, and related offerings provided by RK UDYOG SAMUH.
  • “Platform” refers to WhatsApp Official API, RCS, SMS gateways, website, or any other digital medium used by RK UDYOG SAMUH.
  • “Content” refers to all text, images, data, communication, or materials transmitted through our services.

3. Acceptance of Terms

By accessing or using our Services, you confirm that:

  • You are legally competent to enter into a binding agreement under Indian law.
  • You agree to comply with these Terms.
  • You consent to receive communications from RK UDYOG SAMUH via approved communication channels.

Continued use of our services constitutes ongoing acceptance of these Terms.

4. Description of Services

RK UDYOG SAMUH provides business-related services including customer support, product/service information, order processing, promotional updates, and transactional communications.

We may use:

  • WhatsApp Official Business API
  • Google RCS Business Messaging
  • SMS and voice communication
  • Email support

All communications are intended to enhance customer experience and provide lawful business updates.

RK UDYOG SAMUH reserves the right to modify, suspend, or discontinue any part of the services without prior notice.

5. Eligibility

You must:

  • Be at least 18 years of age.
  • Provide accurate and complete information.
  • Not be prohibited from receiving services under Indian law.

Services may not be available in certain jurisdictions.

6. Account Registration

Certain services may require registration or sharing contact details.

You agree to:

  • Provide accurate information.
  • Keep your details updated.
  • Maintain confidentiality of any login credentials.
  • Accept responsibility for activities conducted through your contact details.

RK UDYOG SAMUH reserves the right to suspend accounts containing false or misleading information.

7. User Responsibilities

Users agree:

  • Not to misuse the communication channels.
  • Not to send unlawful, abusive, or fraudulent content.
  • Not to attempt unauthorized access to systems.
  • Not to engage in spam, harassment, or misleading practices.

Violation may result in immediate termination and legal action.

8. Payment & Billing Terms

Where services involve payment:

  • All fees must be paid as agreed.
  • Prices may change without prior notice.
  • Payments once processed are non-refundable unless otherwise specified.
  • Delayed payments may result in service suspension.

Invoices shall be governed under applicable Indian taxation laws.

9. Subscription Renewal & Termination

If subscription-based services are offered:

  • Subscriptions may auto-renew unless canceled.
  • Users may request termination via email.
  • RK UDYOG SAMUH reserves the right to terminate services for breach of Terms.

Upon termination, access to services may cease immediately.

10. Use of WhatsApp Official API & RCS

RK UDYOG SAMUH uses Meta’s WhatsApp Official API and Google RCS in compliance with:

  • Meta Business Messaging Policy
  • WhatsApp Commerce Policy
  • Google RCS Business Messaging Policies

We strictly:

  • Send messages only to users who have opted in.
  • Provide opt-out mechanisms.
  • Avoid prohibited content categories.
  • Respect user consent at all times.

Users may opt out by replying “STOP” or contacting us directly.

11. Message Delivery & Compliance Policy

Delivery of messages depends on:

  • Telecom operators
  • Internet availability
  • Platform policies

RK UDYOG SAMUH does not guarantee uninterrupted or error-free message delivery.

We comply with TRAI regulations and anti-spam policies.

12. Intellectual Property Rights

All content, trademarks, logos, designs, and materials used by RK UDYOG SAMUH are protected under applicable intellectual property laws.

Users may not:

  • Copy or reproduce content.
  • Use our branding without written consent.
  • Reverse engineer or exploit proprietary systems.

All rights remain reserved by RK UDYOG SAMUH.

13. Confidentiality

Both parties agree to maintain confidentiality of sensitive information exchanged during service usage.

Confidential information shall not be disclosed except:

  • With prior written consent.
  • If required by law.
  • To authorized service providers under confidentiality obligations.

14. Disclaimer of Warranties

Services are provided “as is” and “as available.”

RK UDYOG SAMUH makes no warranties regarding:

  • Uninterrupted service.
  • Error-free communications.
  • Accuracy of third-party platform services.

We disclaim all implied warranties permitted under law.

15. Limitation of Liability

To the maximum extent permitted by Indian law:

RK UDYOG SAMUH shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or data.
  • Service interruptions due to third-party platforms.
  • Delays caused by telecom operators.

Total liability shall not exceed the amount paid for services in the preceding transaction.

16. Indemnification

You agree to indemnify and hold RK UDYOG SAMUH harmless from:

  • Claims arising from misuse of services.
  • Violation of laws or third-party rights.
  • Breach of these Terms.

17. Governing Law (India)

These Terms shall be governed by and interpreted under the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Beed, Maharashtra.

18. Changes to Terms

RK UDYOG SAMUH reserves the right to update these Terms at any time.

Revised Terms will be posted on our website. Continued use constitutes acceptance of revised Terms.

19. Contact Information

RK UDYOG SAMUH
Telgaon Road, Near By Maujkar Nagar
Majalgaon, BEED – 431131
Maharashtra, India
Phone: 9225870987
Email: rkmobilecare27@gmail.com