— PRIVACY POLICY —
1. Introduction
RK UDYOG SAMUH values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, process, store, and protect information in compliance with:
- Information Technology Act, 2000
- SPDI Rules, 2011
- Applicable Indian data protection laws
- Meta Business Messaging policies
- Google RCS Business Messaging guidelines
By using our services, you consent to practices described herein.
2. Information We Collect
a) Personal Information
- Name
- Phone number
- Email address
- Address details
- Transaction information
b) Device Information
- IP address
- Device type
- Browser type
- Operating system
c) Cookies & Tracking
- Session cookies
- Analytics data
- Website usage data
d) Message Data
- WhatsApp or RCS message logs
- Timestamps
- Delivery confirmations
- Customer queries
3. Purpose of Data Collection
We collect data to:
- Provide services
- Respond to inquiries
- Process orders
- Send transactional notifications
- Send promotional messages (with consent)
- Improve service performance
- Comply with legal obligations
4. Consent for WhatsApp & RCS Data Processing
By opting in to receive messages from RK UDYOG SAMUH:
- You consent to receiving communications via WhatsApp and RCS.
- You understand that message data may be processed by Meta Platforms Inc. and Google.
- You may withdraw consent anytime.
Opt-out options are provided in every promotional message.
5. Legal Basis for Processing
We process data based on:
- User consent
- Contractual necessity
- Legal compliance
- Legitimate business interest
6. How We Use Collected Data
We use data to:
- Communicate service updates
- Improve customer support
- Send reminders and confirmations
- Maintain internal records
- Prevent fraud
- Enhance security
We do not sell personal data.
7. Data Retention & Deletion
We retain data:
- As long as required for service delivery.
- As required under tax and regulatory laws.
- Until user requests deletion.
Users may request deletion via email.
8. Data Sharing with Third Parties
We may share data with:
- Meta (WhatsApp)
- Google (RCS)
- Telecom operators
- Payment processors
- IT service providers
All partners are contractually obligated to maintain confidentiality and comply with applicable laws.
9. Security Measures & Encryption
RK UDYOG SAMUH implements:
- Secure servers
- Encryption protocols
- Access control mechanisms
- Periodic monitoring
However, no digital system is 100% secure.
10. Cookies & Tracking Technologies
Our website may use cookies for:
- Analytics
- Session management
- Performance tracking
Users may disable cookies through browser settings.
11. Data Transfer & Storage (India-Based)
Data is primarily stored in India.
However, WhatsApp and RCS communications may involve cross-border processing as per Meta and Google infrastructure policies.
By using services, you consent to such transfers.
12. User Rights
Users may:
- Request access to personal data
- Correct inaccurate information
- Withdraw consent
- Request deletion (subject to legal retention requirements)
Requests can be sent to rkmobilecare27@gmail.com.
13. Policy for Children
Our services are not directed toward individuals under 18 years of age.
We do not knowingly collect data from minors.
14. Updates to Privacy Policy
RK UDYOG SAMUH may update this Privacy Policy periodically.
Revised versions will be posted on our website.
15. Governing Law (India)
This Privacy Policy is governed by Indian law.
Disputes shall fall under jurisdiction of courts in Beed, Maharashtra.
16. Contact Information
RK UDYOG SAMUH
Telgaon Road, Near By Maujkar Nagar
Majalgaon, BEED – 431131
Maharashtra, India
Phone: 9225870987
Email: rkmobilecare27@gmail.com
